FAQ
Do you offer Free shipping?
Yes, we offer free shipping on orders over $500 within the United States. Shipping costs for orders below that amount are calculated at checkout.
What is your return policy?
We accept exchanges within 7 days of purchase for in-store credit only.
What are your hours of operation?
- Tuesday – Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday & Monday: Closed
What can I expect from the in-store experience?
At The House, we value hospitality and connection. Guests are welcome to enjoy complimentary drip coffee and hot tea during their visit.
We also offer a seasonal menu of small bites and bottled beverages, creating a comfortable space where guests can relax and stay awhile.
How can I contact customer service?
We’re happy to help. You can reach us at:
Phone: (864) 630-3525
Email: victoria@thehouseofford.com