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Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping & Returns
Do you offer free shipping?
Yes, we offer free shipping on orders over $500 within the United States. Shipping costs for orders below that amount are calculated at checkout.
Where do you ship?
We currently ship nationwide within the United States (all 50 states).
How long does shipping take?
Orders are fulfilled within 1–2 business days, and standard shipping typically takes an additional 3–4 business days for delivery.
What is your return policy?
We accept exchanges within 7 days of purchase for in-store credit only.
Retail Store and Pickup
Where is your retail store located?
28 W North Street, Greenville, SC 29601
What are your hours of operation?
Tuesday – Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Monday: Closed
What can I expect from the in-store experience?
At The House, we value hospitality and connection. Guests are welcome to enjoy complimentary drip coffee and hot tea during their visit.
We also offer a seasonal menu of small bites and bottled beverages, creating a comfortable space where guests can relax and stay awhile.
Do you offer local pickup?
Yes, local pickup is available for online orders. You can pick up your order at our store at no extra cost. Orders are typically ready within 24 hours.
Customer Support
Still have questions? We’re happy to help!
You can reach us at:
Phone: (864) 630-3525
Email: victoria@thehouseofford.com
Curated with Intention
Each piece is thoughtfully selected for its quality, character, and timeless appeal.
Secure Checkout
A seamless and encrypted checkout experience you can trust.
Safe & Reliable Delivery
Your order is carefully packed and shipped with trusted carriers to ensure it arrives safely.
Customer Support
Feel free to reach out with any questions about your order or our products.